La Ville de La Louvière
I occupied an administative position, where my main role was:
-Informing the citizens about, the various services, the municipal administration offers;
-Redirecting them to the office of purview;
-Giving them appointments or contacting the service when needed;
-Informing the citizen the required documents and conditions to renew an id card, driving licence or how/ where to register a new born baby, etc.
-Answering citizens recuires by email or phone;
-Knowing every thing the services does, what the law says about any procedure and make sure to advice the citizen in the most efficient way so to make the experience clear and easy no matter the langauge they speaks the age and the specifity of the information;
I believe that as long as there is the willing to learn and the perfect skills to put that in the right context, IMPOSSIBLE WON’T EXIST ANYMORE! None was born with built-in knwoledge, everyone starts from somewere.
